Privacy Policy

1. Introduction

Red Panda Socials ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property booking platform. Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, profile picture (via Google Sign-In)
• Profile Information: Phone number, date of birth, hometown (optional)
• Booking Information: Property preferences, check-in/check-out dates, guest details
• Payment Information: Processed securely through Razorpay (we don't store card details)
• Communications: Messages with hosts, support inquiries, reviews

2.2 Information Collected Automatically

• Device Information: Browser type, operating system, device identifiers
• Usage Data: Pages visited, search queries, booking history
• Location Data: IP address, general geographic location
• Cookies: Session cookies for authentication and preferences

2.3 Information from Third Parties

• Google: Basic profile information when you sign in with Google
• Payment Providers: Transaction status and confirmation from Razorpay

3. How We Use Your Information

We use your information to:

• Create and manage your account
• Process bookings and payments
• Facilitate communication between Guests and Hosts
• Send booking confirmations, reminders, and updates
• Provide customer support and respond to inquiries
• Improve our Platform and develop new features
• Detect and prevent fraud or unauthorized activities
• Comply with legal obligations
• Send promotional communications (with your consent)

4. Information Sharing

We may share your information with:

4.1 Other Users

• Hosts can see Guest names, profile photos, and booking details
• Guests can see Host names, profile photos, and property information
• Reviews and ratings are publicly visible

4.2 Service Providers

• Razorpay: Payment processing
• Cloudinary: Image storage and delivery
• Google: Authentication services
• MongoDB: Database hosting

4.3 Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety.

5. Data Security

We implement appropriate security measures to protect your information:

• SSL/TLS encryption for all data transmissions
• Secure authentication via Google OAuth
• HttpOnly cookies for session management
• Regular security audits and updates
• Limited employee access to personal data
• Secure payment processing through PCI-compliant Razorpay

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Booking records are retained for 7 years for tax purposes
• Account data is deleted within 30 days of account closure

7. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Receive your data in a structured format
• Objection: Object to certain processing activities
• Withdraw Consent: Withdraw marketing consent at any time

To exercise these rights, contact us at admin@redpandasocials.com

8. Cookies Policy

We use cookies and similar technologies for:

• Essential Cookies: Required for authentication and security
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Understand how you use our Platform

You can control cookies through your browser settings. Disabling essential cookies may affect Platform functionality.

9. Children's Privacy

Our Platform is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Platform after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

13. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the Grievance Officer for the purpose of this Privacy Policy is: